Duke offers extensive support services. Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance. Search form. Link Rooms. Please choose from the list below, based on your needs. Welcome to Duke University's remote IT support tool. For immediate technical assistance contact the OIT Service Desk through the web, email (help@oit.duke.edu) or phone: (919) 684-2200. We’re here to help! Search . Fuqua Server Maintenance. Need Help? Duke negotiates with vendors to make software available to the Duke community for discounted rates or, in many cases, for free. Reserve a Space for Faculty; Reserve a Space for Students; Room Information. Fuqua Multimedia To request assistance, e-mail help@pratt.duke.edu. Having trouble with OneLink? URGENT in-classroom support (919) 660-7979. Pratt IT Help Desk Information. If you successfully log in to the OneLink test page, your Duke OneLink account is working as expected, but there may be an issue with the service or application you're trying to log in to. Computing problems, call the Help Desk at (919) 660-3492. PACE simplifies the effort of obtaining EHR (Electronic Health Record) data from Duke Health enterprise data warehouse and Duke's Maestro Care (Epic) EHR system, while supporting collaborators from around the world with approved NetIDs. Sending the e-mail will open a ticket of low priority for you in our ticketing system, Support@Duke. As of Jan. 30th, Duke BYOD devices will support Android OS versions 7 through 10 provided all security updates are current URGENT after-hours support (919) 660-7878, press 1. If you have any questions, comments or suggestions, please e-mail the site-license office at site@duke.edu. General support links. Submit a Help Ticket to receive support from Trinity College of Arts & Sciences: A/V and Classrooms Center for Documentary Studies Central Campus & JHFC Deployment DGHI … Computing issues, email the Help Desk at divinity-helpdesk@div.duke.edu. Non-Urgent Issues. You can also chat with the OIT Service Desk. NetID Login. + Can't log in to a OneLink service? Classroom, video, and event A/V support, email the Media Center at media@div.duke.edu. Email: help@pratt.duke.edu; Phone:919-660-5400; Location: Teer 413 Getting Help. Subscribe to the OIT Software Licensing e-mail list to receive updates when new software items are available. The marketplace offers a rich set of tools, services, and resources required by research and quality initiatives. For urgent and time-sensitive issues, please call or stop by the Help Desk. The Keep Learning team can point you in the right direction–just email keeplearning@duke.edu and the team will get back to you as soon as possible. Classroom problems, call the Media Hotline at (919) 660-3418. During this time frame, Fuqua's IT services and network may not be available. Technical support. For help with your laptop or other questions for the OIT Service Desk at the Link, ... linksupport@duke.edu 919-684-2200 (OIT Service Desk phone number) Shibboleth login. University: Contact the OIT Service Desk through the web, email (help@oit.duke.edu) or phone: (919) 684-2200. ScreenConnect. Your IT analyst will provide you with a code. help@fuqua.duke.edu (919) 660-7878. Duke Health: Contact the DHTS Service Desk through the web.You can also chat with the DHTS Service Desk. Contact the appropriate school to which you applied: Divinity School Pratt School of Engineering Nicholas School of the Environment Sanford School of Public Policy The Graduate School Duke University Marine Lab For problems signing into the Graduate & Professional Application Management System or registering an account: Duke OIT Help Desk Phone: (919) 684-2200 Email: